We appreciate your purchase from Paradigm! Here’s all you need to know about our return policy.
Damaged or Defective Items
If you receive a misprinted, damaged, or defective item, please submit a claim within 30 days after the product is received. For lost packages, claims must be made within 30 days of the estimated delivery date. If an error occurred on our part, the issue will be handled at our expense.
By default, returned items are sent to the Printful facility. On receiving a returned shipment, you’ll get an automated email notification. Unclaimed returns are donated to charity after 30 days.
Wrong Address & Unclaimed Shipments
If the courier finds the provided address insufficient, the shipment will be returned to our facility. Reshipment costs fall under your responsibility after an updated address is confirmed. Similarly, for unclaimed shipments returned to us, you’ll be responsible for the reshipment cost.
Due to health or hygiene reasons, sealed goods such as face masks are not accepted for return. These items will be disposed of if returned.
Returned by Customer
We advise customers to contact us at email@example.com before returning any products. We do not refund orders for buyer’s remorse, and returns or size exchanges are at your discretion and expense.
Thanks for choosing Paradigm. If you have any questions about our return policy, please reach out to us.